Beginning in January 2017, in an effort to improve customer service and water meter reading/billing efficiencies, the Town of Andover is implementing adjustments to water meter read routes and billing cycles. There will now be three District Metering Areas (DMA’s) which coincide with the three distribution zones in the Town’s water system. Each DMA will be read on a quarterly basis to help the Water Division monitor water demand and usage in each pressure zone, and to more accurately determine and locate water leaks and unmetered water use. The implementation of District Metering Areas will result in a new schedule for customer billing for water and sewer services. Instead of semi-annual billing cycles, water bills will be issued on a quarterly basis. Please note: Final bills for water usage in 2016 will be issued to all customers in late January 2017. The first quarterly meter read/bill cycle will begin in April 2017.
Please visit the Water Division’s District Metering page on the Town’s website for a plan that shows the new District Metering Areas and a schedule of the improved water and sewer billing cycles. An outline of the schedule is presented below.
If you have any questions or concerns, please contact: DistrictMetering@andoverma.us, or by telephone call (978) 623-8889.
We appreciate your patience during this important transition.