Municipal Services - Public Works
Director of Municipal Services - Christopher CroninMS-Public Works Offices / Water Treatment Plant
397 Lowell Street
Phone: (978) 623-8350
Fax: (978) 623-8359
Regular office hours 8:30 a.m. to 4:30 p.m.
Other MS-Public Works Contacts:
|Marc Fournier||Deputy Director /
|(978) 623-8350 x518
|Brian Moore||Town Engineer||(978) 623-8350 firstname.lastname@example.org|
|James McSurdy||Water Treatment Superintendent||(978) 623-8350 email@example.com|
|Morris Gray||Water Distribution & Sewer Collection
|(978) 623-8350 firstname.lastname@example.org|
|Sandra Gerraughty||Business Manager||(978) 623-8350 email@example.com|
The Department of Municipal Services - Public Works consists of the following seven Public Works divisions: Administration; Engineering; Highway; Street Lighting; Solid Waste & Recycling; Water; and Sewer. Each of the divisions are described below.
The Administration Division oversees the operations of the department and is responsible for all long range planning. The administrative staff coordinates the department's activities, develops and monitors the annual budget, assists in Capital Improvement Program development, prepares personnel and payroll records for fifty-five employees, coordinates the hiring of new employees, manages labor agreement issues, develops and implements departmental policies, oversees the production of the potable water supply, coordinates the administrative support for all divisions, and handles all public inquiries.
The Engineering Division provides most project planning, "problem" study and resolution, and oversees most construction whether conducted by the Town or by contractor to ensure compliance with project plans. Oversees and inspects all subdivision construction to insure compliance with Town standards within areas that may be presented for acceptance and perpetual maintenance. Engineering also reviews all street openings and maintains liaison with State and County Public Works Departments on joint projects. The division handles citizen requests for information and provides service to other branches of Town Government, such as Community Development and Planning. The coordinating for meeting the new NPDES Phase II Stormwater Regulations will be handled by the Engineering Division.
The Highway Division is responsible for maintenance and construction of all the roadways (including curbs), sidewalks, guardrails, storm drains, culverts and catch basin structures. Highway is also responsible for snow and ice control during the wintertime with the assistance of the other DPW divisions and the Plant & Facilities Department. The Highway Division is also responsible for all street sign installations and repairs, and for all required street/parking lot markings.
Parks & Grounds, Forestry and Cemetery Divisions
[Superintendent Paul Sanborn, Telephone: (978) 623-8282] - Responsible for maintaining all Town owned parks and grounds, School & Town athletic fields, public shade trees [Tree Warden - Paul Sanborn, Telephone: (978) 623-8282], and the Spring Grove Cemetery [Working Foreman - Dan Verrington, Telephone: (978) 623-8440 or (978) 623-8280].
The Street Lighting division oversees the street lighting in Town. The overhead fed Cobra Head Street Lights on Wooden Poles in Andover have been purchased as of July 1, 2016 by the Town of Andover from National Grid. Please note that the Town of Andover only purchased the fixtures, not the poles. The poles will still be maintained by National Grid. All Cobra Head style fixtures on wooden poles are now maintained by Coviello Electric and requests for repairs may be made by calling 800-365-1691 or online at www.covielloelectricinc.com. Any antique style light fixture or any fixture located on School or Town grounds that needs maintenance can be reported to the Town of Andover at 978-623-8288. Any metal Cobra Head fixtures being powered by underground utilities are still maintained by National Grid and can be reported at 800-322-3223. All “emergency” calls after business hours, please call the Police Department at 978-475-0411
Solid Waste & Recycling
The Solid Waste Division, with the assistance of the Plant & Facilities Department, operates and maintains the Town's compost site. The division is also responsible for managing the Town's Solid Waste contracts, which include the curbside collection of rubbish, leaves, recyclables including mixed residential paper, #1 thru #7 plastics, corrugated cardboard, aluminum, glass, and tin containers. The Town's rubbish is brought to the Wheelabrator waste-to-energy facility in North Andover. The division also manages the one-day collections for household hazardous waste (HHW) and the CRT (Cathode Ray Tube) recycling events. Trash and recycling items are to be curbside by 7 a.m. on your scheduled pick up day. Please keep in mind that the truck routes do not have specific times for pickups during the day and may vary from week to week. For more information, please refer to the Recycling and Trash Collection Guide
The Water Division ensures the integrity of the water supplies and the surrounding water shed areas. It is also responsible for the treatment, quality control and distribution of the water in accordance with all federal and state regulations for delivery of the drinking water to the consumers. The division is accountable for the operation and maintenance of the water treatment plant, and distribution system, in addition to the customer services involving water meter installation, repair, meter reading, and resolving customer complaints.
- Drought Management Plan
- FY17 Water & Sewer Rates
- 2015 Annual Water Quality Report
- What You Need to Know About Lead and Copper in Your Drinking Water
- Household Water Use Chart
- Water & Sewer Rate Projections
- Summer Water Conservation
- Illegal Connections to Fire Hydrants
- Cross Connection Control
- Virtual Tour of Andover Water Treatment Plant
The Sewer Division maintains the Town's sewer infrastructure including the
collection system, eleven current neighborhood sewer-pumping stations, Shawsheen
Village Pumping Station, the force main and gravity line through Lawrence to the
treatment plant in North Andover and the agreement with the Greater Lawrence
Sanitary District (GLSD) for the treatment and disposal of our liquid wastes.
- DEP Drought Watch
- Bridge Replacement Project
- Commuter Rail Improvements
- Ledge Road Landfill Closure Information
- Municipal Services Facility Information
- CRT Collection Day
- Do Not Flush Advisory
- Greenscapes - Low Impact Development Techniques Help Homeowners
- Greenscapes - Using a Green Landscaper
- Household Hazardous Waste Collection Day
- Bald Hill Compost Site
- Leaf and Compost Collection Day
- Street Paving List
- Parking Ban
- Recycling and Trash Collection Guide
- Special Events Guidelines
- Street Opening Requirements
- Street Sweeping SoP
- Winter Tips
- Zero Waste Day
Salt Tolerant Shrubs (in the best order of tolerance):
- Viburnum dentatum – Arrowhead Viburnum, 5 to 9 feet tall, dense multistemmed shrub, rounded shape, fast growing, good border or screen plant
- Rosa rugosa – Rugosa Rose, (species tend to be invasive), 4 to 6 feet in height, equal spread, fast growth rate, good hedge plant, bankings
- Hydrangea macrophylla –Bigleaf Hydrangea, 3 to 6 feet tall with equal spread, fast growth rate, very showy (pink, blue, white, purple) flowers, color dependent on soils P.H. (acid soil produces blue flowers, alkaline pink flowers). Good foundation or border plant.
- Ilex glabra – Inkberry, 4 to 8 feet tall, an evergreen shrub dark green in color, likes acid soils, protect from harsh winter exposure, good foundation planting.