The patriotic song America was written in 1831 by Samuel Francis Smith while attending the Andover Theological Seminary. Andover is often referred to as the "Home of America".
Home Residents Business Visitors Government e-Services

Municipal Services - Public Works

Director of Municipal Services - Christopher Cronin

MS-Public Works Offices / Water Treatment Plant
397 Lowell Street
Phone: 978-623-8700
Regular office hours 8:30 a.m. to 4:30 p.m.

Like us on Facebook! Follow us on Twitter!

Other MS-Public Works Contacts:
Marc Fournier Deputy Director /
Highway Superintendent
Brian Moore Town Engineer
James McSurdy Water Treatment Superintendent
Morris Gray Water Distribution & Sewer Collection
Sandra Gerraughty Business Manager

The Department of Municipal Services - Public Works consists of the following seven Public Works divisions: Administration; Engineering; Highway; Street Lighting; Solid Waste & Recycling; Water; and Sewer. Each of the divisions are described below.


The Administration Division oversees the operations of the department and is responsible for all long range planning. The administrative staff coordinates the department's activities, develops and monitors the annual budget, assists in Capital Improvement Program development, prepares personnel and payroll records for fifty-five employees, coordinates the hiring of new employees, manages labor agreement issues, develops and implements departmental policies, oversees the production of the potable water supply, coordinates the administrative support for all divisions, and handles all public inquiries.


The Engineering Division provides most project planning, "problem" study and resolution, and oversees most construction whether conducted by the Town or by contractor to ensure compliance with project plans. Oversees and inspects all subdivision construction to insure compliance with Town standards within areas that may be presented for acceptance and perpetual maintenance. Engineering also reviews all street openings and maintains liaison with State and County Public Works Departments on joint projects. The division handles citizen requests for information and provides service to other branches of Town Government, such as Community Development and Planning. The coordinating for meeting the new NPDES Phase II Stormwater Regulations will be handled by the Engineering Division.


The Highway Division is responsible for maintenance and construction of all the roadways (including curbs), sidewalks, guardrails, storm drains, culverts and catch basin structures. Highway is also responsible for snow and ice control during the wintertime with the assistance of the other DPW divisions and the Plant & Facilities Department. The Highway Division is also responsible for all street sign installations and repairs, and for all required street/parking lot markings.

Parks & Grounds, Forestry and Cemetery Divisions

[Superintendent Paul Sanborn] - Responsible for maintaining all Town owned parks and grounds, School & Town athletic fields, public shade trees [Tree Warden - Paul Sanborn], and the Spring Grove Cemetery [Working Foreman - Dan Verrington].

Street Lighting

The Street Lighting division oversees the street lighting in Town. The overhead fed Cobra Head Street Lights on Wooden Poles in Andover have been purchased as of July 1, 2016 by the Town of Andover from National Grid. Please note that the Town of Andover only purchased the fixtures, not the poles. The poles will still be maintained by National Grid. All Cobra Head style fixtures on wooden poles are now maintained by Coviello Electric and requests for repairs may be made by calling 800-365-1691 or online at Any antique style light fixture or any fixture located on School or Town grounds that needs maintenance can be reported to the Town of Andover at 978-623-8700. Any metal Cobra Head fixtures being powered by underground utilities are still maintained by National Grid and can be reported at 800-322-3223. All “emergency” calls after business hours, please call the Police Department at 978-475-0411.

Solid Waste & Recycling

The Solid Waste Division, with the assistance of the Plant & Facilities Department, operates and maintains the Town's compost site. The division is also responsible for managing the Town's Solid Waste contracts, which include the curbside collection of rubbish, leaves, recyclables including mixed residential paper, #1 thru #7 plastics, corrugated cardboard, aluminum, glass, and tin containers. The Town's rubbish is brought to the Wheelabrator waste-to-energy facility in North Andover. The division also manages the one-day collections for household hazardous waste (HHW) and the CRT (Cathode Ray Tube) recycling events. Trash and recycling items are to be curbside by 7 a.m. on your scheduled pick up day. Please keep in mind that the truck routes do not have specific times for pickups during the day and may vary from week to week. For more information, please refer to the Recycling and Trash Collection Guide


The Water Division ensures the integrity of the water supplies and the surrounding water shed areas. It is also responsible for the treatment, quality control and distribution of the water in accordance with all federal and state regulations for delivery of the drinking water to the consumers. The division is accountable for the operation and maintenance of the water treatment plant, and distribution system, in addition to the customer services involving water meter installation, repair, meter reading, and resolving customer complaints.


The Sewer Division maintains the Town's sewer infrastructure including the collection system, eleven current neighborhood sewer-pumping stations, Shawsheen Village Pumping Station, the force main and gravity line through Lawrence to the treatment plant in North Andover and the agreement with the Greater Lawrence Sanitary District (GLSD) for the treatment and disposal of our liquid wastes.


Salt Tolerant Shrubs (in the best order of tolerance):

Related Links