Information Technology
Chief Information Officer - Paul J. Puzzanghera
Town Offices - 36 Bartlet StreetPhone: (978) 623-8231
Fax: (978) 623-8239
Email: Paul Puzzanghera, Chief Information Officer - cio@andoverma.gov
Email: Barbara Morache, Town IT Manager - it@andoverma.gov
Office Hours: 8:30 AM - 4:30 PM Monday - Friday
The Department of Information Technology provides centralized information and technology support and services to all Town departments and the Andover Public Schools. The central IT Department is led by the Chief Information Officer (CIO), who reports to the Town Manager and the Superintendent of Schools. The central IT Department consists of three divisions – Applications Support; Network Administration; and User Support Services.
The Applications Support Team is responsible for managing the Town’s core financial systems, as well as supporting a myriad of software programs and other digital technologies that are integral to the operations of Town departments and the Andover Public Schools.
The Network Administration Team is responsible for managing all of the Town’s data servers, network hardware and infrastructure, as well as network security, and setting up user access accounts.
The User Support Team is responsible for setting up desktop PCs and other peripheral hardware and devices; software installations; tracking, prioritizing, and resolving user support calls; and providing a resource pool when needed to support increased workload demands and department specific projects.