Wellness and Support Services

Mental Health Baner
Help Is Available.

If you or a loved one is experiencing depression, trauma, grief, anxiety, or any other form of mental distress, help is available in Andover.

Mental health is an essential component of the overall wellness of individuals and our community. The Town of Andover is committed to supporting the mental health and emotional wellness needs of individuals, children, and families. From counseling to referral services and crisis intervention, the Town has trained social workers on staff who are prepared to provide compassionate support to you or a loved one in difficult moments.

In additional to providing on-site mental health services, our clinicians are experienced in referring residents to community-based services that are best equipped to respond to an individual’s unique needs. 


The Outreach Team at Elder Services  
Based at the Robb Center, 2 Social Workers are available to residents for assistance to ensure those in our community are safe, have the help they need and can access the range of services they need.  Family members may obtain information and support to assist them in caring for an aging parent or relative. Consultations are available by phone or in-person.  

The team provides resource and referral services, case management and crisis intervention both at the Robb Center and/or at the homes of those in need.   Answers to questions regarding transportation, housing, access to Meals on Wheels, assistance with applying for a range of local, state and/or federal benefits and referrals to community-based professionals are just a few of the social services available at the Center.

Support Groups for Caregivers and those with Parkinson's Disease meet regularly at the Robb Center. The Robb Center also offers Adult Day Care for elders who may be suffering from dementia and as respite for caregivers.

The Robb Center
30 Whittier Court, Andover, MA 01810
Call for more information: (978) 623-8320

Andover Youth Services Outreach Coordinator  
A Social Worker is based at the Andover Youth Center to provide support to teens and their families. With a commitment to empowering vulnerable populations who are otherwise impacted by systemic barriers, our Outreach Coordinator works to provide opportunities for youth development by promoting peer engagement and self- fulfillment.

The Outreach Coordinator is responsible for developing a social service network within the community and referring Andover youth and their families to resources that meet their individual needs. Trauma-informed practices are embedded in this work in an effort to educate and promote wellness through programs that promote leadership and life skills.

Cormier Youth Center
40 Whittier Court, Andover, MA 01810   
Call for more information: 978-623-8360

Community Resources:

Family Services of the Merrimack Valley
FSMV’s Counseling Center offers support to individuals and families suffering from depression, anxiety, grief and other mental health disorders through counseling, psychiatric consultation, and support groups.

430 North Canal Street, Lawrence, MA 01840
Call for an appointment: (978) 327-6612; or
Schedule an appointment online

Beth Israel Lahey Health Behavioral Services – Lawrence Adult/Youth Mobile Crisis Intervention.
 Beth Israel Lahey Health Behavioral Services provides prompt, direct access to behavioral health experts and clinicians right in your community. No one will be turned away based on insurance status. Care coordination available to anyone who comes to the Center.

The Lawrence Adult and Youth Mobile Crisis Intervention (A/YMCI) team offers supportive and coordinated care 24/7, 365 days a year in the communities of Andover, Lawrence, Methuen, and North Andover.

Lawrence Adult/Youth Mobile Crisis Intervention
12 Methuen Street, Second Floor, Lawrence, MA 01840  
Call for help: (978) 620-1250 / (877) 255-1261

Massachusetts Behavioral Health Help Line
The Massachusetts Behavioral Health Help Line (BHHL) is available to connect you directly to clinical help, when and where you need it. Even if you’re not sure what kind of help or treatment you may need, BHHL can help guide you.

Call or Text: 833-773-2445
Live chat available online

NAMI Compass
Compass is an information and referral helpline that provides resources and support to help people navigate the complex mental health system and problem solve in difficult circumstances. The Compass helpline is available Monday through Friday, 9 am – 5 pm.      

Call the Helpline: 617-704-6264
E-mail the Helpline: compass@namimass.org

Massachusetts Substance Abuse Helpline           
The Helpline is the only statewide, public resource for finding substance use treatment, recovery, and problem gambling services. Helpline services are free and confidential. Trained specialists will help you understand the treatment system and your options. Available 24 hours a day, 7 days a week.

Contact the Helpline: (800) 327-5050

SAMHSA National Helpline
SAMHSA’s National Helpline is a confidential, free, 24-hour-a-day, 365-day-a-year, information service for individuals and family members facing mental and/or substance use disorders. This service provides referrals to local treatment facilities, support groups, and community-based organizations.

 Contact the Helpline: 1-800-622-HELP

National Sexual Assault Hotline
The National Sexual Assault Hotline connects victims of sexual assault with a trained staff member who can talk victims through what happened and make referrals to local health facilities trained to care for survivors of sexual assault.

 Contact the Helpline: (800) 656-HOPE (4673)

988 horizontal

If you or a loved one are experiencing emotional distress or thoughts of suicide, call or text 988 to connect with a lifeline specialist for support. Trained call takers, are available to provide free, confidential emotional support to all callers. You do not need to be suicidal to call 988.

This service was previously known as the National Suicide Prevention Lifeline, and is still supported by Samaritans


Contact Your Insurance Provider
Mental health services are often covered through insurance plans, including MassHealth, Medicare, and private insurance providers. For a comprehensive list of private practices and other providers that offer mental health services covered by insurance, contact your insurance provider.

  • Private insurance (employer provided) or MassHealth – contact the number on the back of your health insurance card, or consult with your primary care physician.
  • Medicare – Call 1 (800) MEDICARE, or consult with your primary care physician.

 If you do not have health insurance, you can apply for coverage through the Massachusetts Health Connector at: mahix.org


If you or someone you know is struggling or in crisis, call/text 988 for 24/7 support from a trained specialists.