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The original item was published from 8/14/2019 4:28:52 PM to 9/5/2019 12:00:02 AM.

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Andover News

Posted on: August 14, 2019

[ARCHIVED] High Water Demand May Cause Discolored Water

The Town of Andover is projecting very high demand for water over the next 24 to 72 hours. The Water Treatment Plant is expected to pump 12 million gallons on July 30, 2019. This represents the highest single day volume in several years. Due to the high volume in water use, it is expected that some residents may experience discolored water. When the water leaves the treatment plant and enters the distribution system, the water is clear. During typical demand, sediments that are naturally part of the water settles. When water demand is high, the settling does not occur, and this results in discoloration that some residents are experiencing. When the demand slows down, the sediment settles and only reappears when demand increases.

For more information on discolored water please review the Town of Andover’s Information on Discolored Water flyer

What to do if you experience discolored water

  • Run cold water to help flush the system; running an outside spigot, basement sink, or bath tub can help clear the water lines surrounding your home
  • Determine if the discoloration is isolated to cold or hot water
  • Take note of the time and date that the discoloration was noticed
  • If you have experienced discoloration while washing clothing, the Water Department supplies a product that will help remove any discoloration. This product can be picked up at 5 Campanelli Drive from 8:00am – 4:00pm, Monday – Friday.
  • If discoloration is still evident, call the  Department of Public Works Water Division at (978) 623-8860
  • Residents can also report discolored water at

Water is laboratory tested daily and monitored 24/7 in Andover’s state of the art and award winning Water Treatment Plant. For more information on the treatment process and to view our most recent Water Quality Report visit:

The Department of Public Works is always available to assist you with questions regarding the Water Distribution System or Water Treatment process. You may call the Water Division from 8:00 am to 4:00 pm at (978) 623-8860 or by email at For water related emergencies call (978) 475-1212

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