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The original item was published from 11/18/2019 8:05:32 AM to 12/10/2019 12:00:02 AM.

News Flash

Andover News

Posted on: November 18, 2019

[ARCHIVED] Town of Andover Announces Launch of Innovative New Customer Service System

Town Manager Andrew P. Flanagan is pleased to announce that the Town of Andover has launched an innovative new customer service solution called Andover Central.

Andover Central will serve as the Town's 311 information center and will have a phone and online component. The system is the first step of the Town's initiative to create one-stop shopping customer service.

Residents can dial 311 while in Andover on Verizon or Comcast landlines and Verizon Wireless, AT&T, Sprint, and T-Mobile cellphones to speak with an Andover Central team member. Residents can call 978-623-8311 from any cellular or landline phone from any location.

Residents can also search the Andover Central online knowledge base for information regarding common issues and functions of the Town. Non-emergency service requests can also be entered online and will be assigned to the appropriate department for response. Employees in all town departments and divisions have been trained on the Andover Central software.

During weather emergencies or storms, 311 services can be extended beyond normal business hours or when Town Offices are closed so that residents can access Town resources and speak with Town personnel.

“We are excited to launch Andover Central to improve interactions between residents and their Town government and help our Town be a leader in innovative customer service solutions,” Town Manager Andrew P. Flanagan said. “Though the 311 system can help residents with many services, we would like to remind everyone that they still need to call 911 for emergencies."

Residents can access Andover Central online at or on the homepage of the Town's website.


The online portion of the Andover Central system allows residents to search the knowledge base or submit a service request

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