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The original item was published from 3/26/2020 3:59:00 PM to 3/27/2020 4:47:05 PM.

News Flash

Andover News

Posted on: March 26, 2020

[ARCHIVED] UPDATE: March 26, 2020, 4:00 PM: Andover Coronavirus (COVID-19) Information

Update: March 26, 2020 4:00 PM


COVID-19 Testing

To inquire about COVID-19 testing, contact the Community Screening Line at (978) 946- 8409 to obtain a risk assessment of COVID-19, possible need for testing, and recommendations for next steps. Once a Doctor’s Order is received the following testing sites are available for testing:

Lawrence General Hospital

COVID-19 testing at Lawrence General Hospital drive-thru screening tent is open daily from 9 am - 5 pm. It is across the street from the Emergency Center on Prospect Street in Lawrence. A doctor’s order is required. Scheduling an appointment is no longer needed.

Holy Family Hospital- Haverhill Campus

COVID-19 testing at Holy Family Hospital drive- thru screening tent is open daily from 9am-5pm. It is located at the Haverhill campus on 140 Lincoln Ave. A doctor’s order is required.

Show Community Pride and Spirit By Lighting Up Andover!

Support all those who are working to keep Andover safe. From health and social services professionals, to first responders, to public works and facilities personnel. Decorate your house with outdoor holiday lights, patriotic decorations or Andover themed decorations. Participants will have the chance at winning gift cards to local businesses – first prize will be a $250 gift card, second prize will be a $100 gift card, and third prize will be a $50 gift card. Email manager@andoverma.gov by April 3rd to enter your address. More info at www.andoverma.gov/LightUpAndover

Essential Businesses that Can Continue Operations 

Governor Baker issued a “stay at home order” that became effective on March 24, 2020. This order directs businesses that are not providing “COVID-19 Essential Services” to close until April 7th. These businesses are encouraged to continue operations remotely if possible.

Read the Frequently Asked Questions about Essential Services

View the List of Essential Services that are allowed to remain open and continue business during this order

Annual Town Election and Annual Town Meeting Postponed – Absentee Voting Available for Town Election 

The Town Election originally scheduled for March 24, 2020 has been postponed. Annual Town Meeting, which was scheduled to begin on April 27, 2020, has also been postponed. The rescheduled dates for the Town Election and Town Meeting will be announced in the coming weeks.

A new state law enacted in response to the coronavirus situation allows for absentee voting in town elections for “any person taking precaution related to COVID-19 in response to a declared state of emergency or from guidance from a medical professional, local or state health official, or any civil authority.” On March 23, 2020, the Select Board declared a state of emergency in Andover.

Absentee ballot applications can be found online at www.andoverma.gov/absentee and submitted by email to townclerk@andoverma.gov. Absentee ballots are also available at Andover Town Offices, 36 Bartlet Street, in the ground floor entrance. These applications can be obtained between the hours of 8:30 AM and 4:30 PM, Monday through Friday.

Completed applications can be deposited in a secure box located next to the applications. Alternatively, voters can bring the applications home to complete and mail to the Town Clerk’s Office at 36 Bartlet Street. Absentee ballots must be received by the Town Clerk’s Office by the close of the polls on the day of the election, the date of which has not been set.

Town Offices Remain Closed to the Public: Services Available by Phone, Email and Online

Town Offices are closed to the public, but staff and resources are available by phone, email and online resources. Payments and other town business can be dropped off in the drop box in the half circle in front of Town Offices, 36 Bartlet Street. Bills can be paid at any time by visiting www.andoverma.gov/billpay 

Click here for a listing of departments and their contact information.

Schools Will Remain Closed Until May 4th

Click here to read a message from the Superintendent of Schools 


Update: March 25, 2020 4:15 PM


Annual Town Election and Annual Town Meeting Postponed – Absentee Voting Available for Town Election 

The Town Election originally scheduled for March 24, 2020 has been postponed. Annual Town Meeting, which was scheduled to begin on April 27, 2020, has also been postponed. The rescheduled dates for the Town Election and Town Meeting will be announced in the coming weeks.

A new state law enacted in response to the coronavirus situation allows for absentee voting in town elections for “any person taking precaution related to COVID-19 in response to a declared state of emergency or from guidance from a medical professional, local or state health official, or any civil authority.” On March 23, 2020, the Select Board declared a state of emergency in Andover.

Absentee ballot applications can be found online at www.andoverma.gov/absentee and submitted by email to townclerk@andoverma.gov. Absentee ballots are also available at Andover Town Offices, 36 Bartlet Street, in the ground floor entrance. These applications can be obtained between the hours of 8:30 AM and 4:30 PM, Monday through Friday.

Completed applications can be deposited in a secure box located next to the applications. Alternatively, voters can bring the applications home to complete and mail to the Town Clerk’s Office at 36 Bartlet Street. Absentee ballots must be received by the Town Clerk’s Office by the close of the polls on the day of the election, the date of which has not been set.

Town Offices Remain Closed to the Public: Services Available by Phone, Email and Online

Town Offices are closed to the public, but staff and resources are available by phone, email and online resources. Payments and other town business can be dropped off in the drop box in the half circle in front of Town Offices, 36 Bartlet Street. Bills can be paid at any time by visiting www.andoverma.gov/billpay 

Click here for a listing of departments and their contact information.

Schools Will Remain Closed Until May 4th

Click here to read a message from the Superintendent of Schools 


Update: March 24, 2020 4:00 PM


Select Board issues Declaration of Emergency

The Andover Select Board at their virtual meeting on March 23, 2020 issued a Declaration of a State of Emergency for Andover to help Town officials most effectively address the impacts of the COVID-19 Pandemic. The Board authorized and directed the Town Manager, and all Town personnel to take action appropriate to respond to this situation. The Declaration of Emergency shall remain in effect until upon a recommendation of the Town Manager, notice is given by the Select Board, that a State of Emergency no longer exists. The Declaration of a local state of emergency provides Town leadership and public health and safety personnel with another tool to help the Town manage and respond to the broad impacts of the COVID-19 Pandemic in Andover. This declaration of emergency places the Town in a better position to promptly access and fully secure all available state and federal funding that may be available now or in the future to help pay for the costs of Andover’s response to the COVID-19 Pandemic, including Federal Emergency Management Agency (FEMA) funding.

Taking care of your Mental Well-being and Keeping Active at a Distance 

The Town understands that residents may need access to mental health and substance use disorder resources during this difficult time. Please visit Andover Community Support Services’ webpage for a complete list of resources: https://andoverma.gov/768/Community-Support-Services. Please note that this resource guide will be updated regularly.

The Governor’s advisory to stay home allows for taking walks outdoors; residents are encouraged to get some fresh air daily, while keeping a safe distance from each other. Popular public trail systems have been overwhelmed, making it difficult to maintain the 6’ separation; residents are encouraged to seek out lesser used trails, and bypass those that appear to have a lot of cars in the parking lot. Please note that all Town Playgrounds including those at Andover Public Schools are closed to the public until further notice.

A link to the Governor’s advisory can be found here. The Governor’s Office prepared a list of essential services that can be found here.

Town of Andover Community Services Continues to Provide Services to the Elderly

The Town of Andover remains committed to providing services to vulnerable elders (those age 60 and above) through this public health crisis. To that end, the Department of Community Service in general and Elder Services in particular continue to provide a range of services in the community:

Food 

We are offering Home Delivered Meals to any Andover elder who feels that would be helpful. If you would like to be added to that program please call (978) 623-8320. We are waiving all eligibility requirements for the duration of this public health emergency.

Transportation

If you need assistance getting to the grocery store or pharmacy we can get you there. We are scheduling our large, handicapped vans to take no more than 3 people at a time, ensuring for necessary social distancing. For additional information call: (978) 623-8320.

Check-In Calls 

If you’d like someone from our office to check-in with you by phone we’d be more than happy to do so. We don’t want you feeling alone, isolated or depressed. Call us to get on that list: (978) 623-8320.

Medicine/Medical Equipment 

If you find yourself in need of a prescription pick-up or additional medical equipment we’re here to help. Call us. (978) 623-8320.

 Keeping Active 

In partnership with Andover TV a televised exercise program designed for elders will air each day at 10:00 am. Simply turn your television to Comcast Channel 8 or Verizon Channel 47.

Good Neighbors

Keep an eye on those in your neighborhood who may be elder or infirm. Consider adding their grocery list to your own when shopping, if they’re physically able suggest an outdoor walk with them while maintaining social distancing, or offer a home cooked meal. Should you have particular concerns about an elder in the community please give our offices a call at (978) 623-8320.


Update: March 23, 2020 3:40 PM


Select Board Meeting to be Held Virtually, Tonight, March 23, 2020 at 7:00 p.m. 

Town Offices remain closed to the public, as such the regularly scheduled Select Board Meeting will be held virtually, tonight, March 23, 2020 at 7:00 p.m. The meeting will be televised on Andover TV, Comcast Channel 22 and Verizon Channel 45. Members of the public who wish to ask a question on particular agenda items during the meeting can do so by calling 311 from their landline or cell phone within the geographical boundaries of Andover or by calling 978-623-8311 from anywhere or by emailing manager@andoverma.gov . Residents are encouraged to email their questions ahead of the meeting, however, staff will be available to present the Board with questions received during the meeting. Please include your name and address with your question. The agenda for tonight’s meeting can be found here https://andoverma.gov/AgendaCenter/ViewFile/Agenda/_03232020-3349 .

Town Services Available by Phone, Email and Online

The Town Manager convened the Emergency Management team this afternoon to review Governor Baker’s Order and Stay at Home Advisory. The Town will continue to implement the following modified service model:

Town Offices at 36 Bartlet Street and the administrative offices at 5 Campanelli Drive are closed to the public until further notice. The offices will be staffed and services will be provided to the public by telephone, email, and by appointment if necessary.

Residents can pay bills online at any time at www.andoverma.gov/billpay. Bill payments or other town business can be dropped off in the drop box in the half circle driveway in front of Town Offices at 36 Bartlet Street. The Town of Andover will not add the demand fee on the Motor Vehicles excise bills that were due on March 19, 2020 until April 23, 2020.

The Town Election originally scheduled for March 24, 2020 has been postponed. Absentee ballot applications can be found online and submitted by email to townclerk@andoverma.gov. Absentee ballots are also available at Andover Town Offices, 36 Bartlet Street, in the ground floor entrance. These applications can be obtained between the hours of 8:30 AM and 4:30 PM, Monday through Friday. Completed applications can be deposited in a secure box located next to the applications. Alternatively, voters can bring the applications home to complete and mail to the Town Clerk’s Office at 36 Bartlet Street.

Please note that Police, Fire/Rescue and essential Public Works and Facilities services remain fully staffed and will continue without disruption. All Town Playgrounds are closed to the public until further notice.

A link to the Governor’s order can be found here. The Governor’s Office prepared a list of essential services that can be found here.

Information on COVID-19

More information on COVID-19 including prevention tips, helpful links and resources can be found here.

Information on how to best take care of your mental health and well being can be found here.

Below is a list of departments and how to reach them:

Department

Phone Number

Assessor’s Office

(978) 623-8930

Building, Health, Planning and Conservation

(978) 623-8600

Business resources

(978) 623-8262

Elder Services

(978) 623-8320

General questions or information

311

(978) 623-8311

Recreation

(978) 623-8340

Town Clerk’s Office and Elections

(978) 623-8230

Town Manager’s Office

(978) 623-8210

Treasurer/Collector – tax payments, water bill payments

(978) 623-8940

Public Works

(978) 623-8700

Veteran Services

(978) 623-8900


Update: March 21, 2020 1:30 PM


Andover Confirms Second Positive Coronavirus Case

The Town of Andover has been notified by the Massachusetts Department of Public Health that a second resident has tested positive for the Coronavirus. The resident has remained isolated, and all contacts needing follow up are receiving appropriate support. Due to privacy requirements, no information concerning this case will be shared.

The Town takes this opportunity to remind residents that it is expected that positive cases in the region will continue to be identified as testing becomes more available. As these cases are identified, local public health officials in the area will be in contact with those persons to ensure that they are receiving appropriate care, and that any contacts are monitored. It is important to note that we expect new cases to be reported as this situation continues. Please remember that most cases recover at home and once they have recovered, they will no longer be under isolation restrictions.

Residents are encouraged to continue social distancing measures, practice good hand hygiene, and to stay at home if you do not feel well.


Update: March 20, 2020 3:30 PM


Excise Tax Payment Due Date Extended

In light of the Coronavirus situation, the Town of Andover will not add the demand fee on the Motor Vehicles excise bills that were due on March 19, 2020 until April 23, 2020. This will allow taxpayers additional time to pay their bill online, in the drop box located outside Town Hall or by mail.

Weekend To Do List from Andover Elder Services

Stay busy this weekend courtesy of Andover Elder Services

Be Aware of Scams During Coronavirus (COVID-19)

Avoid Coronavirus scams - click here for tips and suggestions to not fall victim to scammers.

Public Works: Don’t Flush “Flushable” Wipes 

Items marketed as “flushable” do not degrade like toilet paper and eventually clog pipes.This includes paper towels, tissues and any other paper product. These can cause the sewer system to back up. There have been reports of wipes clogging sewer pumps, so please refrain from flushing wipes – wipes clog pipes!

Resources During the Coronavirus (COVID-19) Situation 

The Department of Community Services has compiled a guide to navigating services and resources during the coronavirus situation. Click here to view the resource guide.

Merrimack Valley YMCA Food and Personal Items Drive 

The Merrimack Valley YMCA is hosting a food and personal care item drive at the Andover/North Andover YMCA on Wednesday, March 25th from 4:00 PM to 6:30 PM. To view a list of items needed or to donate, click here.

Town Election will be Postponed, Absentee Ballot Application Pick-Up Available at Town Offices

On March 18, 2020, the Essex County Superior Court approved the Town’s request to postpone the Annual Town Election (originally scheduled for March 24, 2020) due to the current Coronavirus (COVID-19) situation. The Select Board will be considering a new date for the Annual Town Election at an upcoming meeting. Once a new date is set for this election, it will be communicated on the Town’s website, as well as other platforms.

Absentee ballots that have already been submitted will still count, despite the date of the election being changed. Voters self-quarantined due to COVID-19 may continue to vote by absentee ballot now and at any point before the election is held.

To vote absentee, voters must submit an absentee ballot application. Absentee ballot applications can  be found online and submitted by email to townclerk@andoverma.gov.

Absentee ballot applications are also available at Andover Town Offices, 36 Bartlet Street, in the ground floor entrance. These applications can be obtained between the hours of 8:30 AM and 4:30 PM, Monday through Friday. Completed applications can be deposited in a secure box located next to the applications. Alternatively, voters can bring the applications home to complete and mail to the Town Clerk’s Office at 36 Bartlet Street.

After receiving completed applications, the Town Clerk’s Office will mail voters an absentee ballot. Then, voters should return their completed absentee ballots by mailing them to the Town Clerk’s Office at 36 Bartlet Street or by dropping them into the Town’s drop box located at 36 Bartlet Street.

Additional information on Absentee Voting can be found at www.andoverma.gov/absentee

Questions can be directed to the Town Clerk’s Office by email or by phone at (978) 623-8230.

absentee table

Absentee Voting Table on the Ground Floor of Town Offices 

Town Offices will be closed to the public until further notice, offices will be open by telephone and email. 

Beginning on Wednesday, March 18, 2020, Town Offices and administrative offices at 5 Campanelli Drive will be closed to the public. The offices will be staffed and services will be provided to the public by telephone, email, and by appointment if necessary.

Residents can pay bills online at any time at www.andoverma.gov/billpay. Bill payments or other town business can be dropped off in the drop box in the half circle driveway in front of Town Offices at 36 Bartlet Street.

Below is a list of departments and how to reach them:

Department

Phone Number

Assessor’s Office

(978) 623-8930

Building, Health, Planning and Conservation

(978) 623-8600

Business resources

(978) 623-8262

Elder Services

(978) 623-8320

General questions or information

311

(978) 623-8311

Recreation

(978) 623-8340

Town Clerk’s Office and Elections

(978) 623-8230

Town Manager’s Office

(978) 623-8210

Treasurer/Collector – tax payments, water bill payments

(978) 623-8940

Public Works

(978) 623-8700

Veteran Services

(978) 623-8900


Andover Restaurants Open for Take Out or Delivery During 

The Town has compiled a list of Andover restaurants that are offering take out and/or delivery during the temporary order suspending on premises consumption or dining.

Visit www.andoverma.gov/takeout for the list of restaurants.

The Town has designated special parking spots in Downtown for curbside pickup. See the map below for the designated parking locations.

Restaurant Take Out Spots

311 Call Center Open from 7:00 AM to 7:00 PM

The town’s 311 Call Center will remain open and active. While in Andover, residents or businesses can dial 311 from landlines or cell phones in Andover. These services can also be accessed by calling (978) 623-8311 from anywhere. Requests or information can also be accessed by visiting www.andoverma.gov/311. Medical related calls should be directed to your primary care provider.

Please continue to check www.andoverma.gov/coronavirus


Update: March 19, 2020 3:45 PM


Public Works: Don’t Flush “Flushable” Wipes 

Items marketed as “flushable” do not degrade like toilet paper and eventually clog pipes. This can cause sewer to back up. There have been reports of wipes clogging sewer pumps, so please refrain from flushing wipes – wipes clog pipes!

Resources During the Coronavirus (COVID-19) Situation 

The Department of Community Services has compiled a guide to navigating services and resources during the coronavirus situation. Click here to view the resource guide.

Merrimack Valley YMCA Food and Personal Items Drive 

The Merrimack Valley YMCA is hosting a food and personal care item drive at the Andover/North Andover YMCA on Wednesday, March 25th from 4:00 PM to 6:30 PM. To view a list of items needed or to donate, click here.

Town Election will be Postponed, Absentee Ballot Application Pick-Up Available at Town Offices

On March 18, 2020, the Essex County Superior Court approved the Town’s request to postpone the Annual Town Election (originally scheduled for March 24, 2020) due to the current Coronavirus (COVID-19) situation. The Select Board will be considering a new date for the Annual Town Election at an upcoming meeting. Once a new date is set for this election, it will be communicated on the Town’s website, as well as other platforms.

Absentee ballots that have already been submitted will still count, despite the date of the election being changed. Voters self-quarantined due to COVID-19 may continue to vote by absentee ballot now and at any point before the election is held.

To vote absentee, voters must submit an absentee ballot application. Absentee ballot applications can  be found online and submitted by email to townclerk@andoverma.gov.

Absentee ballot applications are also available at Andover Town Offices, 36 Bartlet Street, in the ground floor entrance. These applications can be obtained between the hours of 8:30 AM and 4:30 PM, Monday through Friday. Completed applications can be deposited in a secure box located next to the applications. Alternatively, voters can bring the applications home to complete and mail to the Town Clerk’s Office at 36 Bartlet Street.

After receiving completed applications, the Town Clerk’s Office will mail voters an absentee ballot. Then, voters should return their completed absentee ballots by mailing them to the Town Clerk’s Office at 36 Bartlet Street or by dropping them into the Town’s drop box located at 36 Bartlet Street.

Additional information on Absentee Voting can be found at www.andoverma.gov/absentee

Questions can be directed to the Town Clerk’s Office by email or by phone at (978) 623-8230.

absentee table

Absentee Voting Table on the Ground Floor of Town Offices 

Town Offices will be closed to the public until further notice, offices will be open by telephone and email. 

Beginning on Wednesday, March 18, 2020, Town Offices and administrative offices at 5 Campanelli Drive will be closed to the public. The offices will be staffed and services will be provided to the public by telephone, email, and by appointment if necessary.

Residents can pay bills online at any time at www.andoverma.gov/billpay. Bill payments or other town business can be dropped off in the drop box in the half circle driveway in front of Town Offices at 36 Bartlet Street.

Below is a list of departments and how to reach them:

Department

Phone Number

Assessor’s Office

(978) 623-8930

Building, Health, Planning and Conservation

(978) 623-8600

Business resources

(978) 623-8262

Elder Services

(978) 623-8320

General questions or information

311

(978) 623-8311

Recreation

(978) 623-8340

Town Clerk’s Office and Elections

(978) 623-8230

Town Manager’s Office

(978) 623-8210

Treasurer/Collector – tax payments, water bill payments

(978) 623-8940

Public Works

(978) 623-8700

Veteran Services

(978) 623-8900


Andover Restaurants Open for Take Out or Delivery During 

The Town has compiled a list of Andover restaurants that are offering take out and/or delivery during the temporary order suspending on premises consumption or dining.

Visit www.andoverma.gov/takeout for the list of restaurants.

The Town has designated special parking spots in Downtown for curbside pickup. See the map below for the designated parking locations.

Restaurant Take Out Spots

311 Call Center Open from 7:00 AM to 7:00 PM

The town’s 311 Call Center will remain open and active. While in Andover, residents or businesses can dial 311 from landlines or cell phones in Andover. These services can also be accessed by calling (978) 623-8311 from anywhere. Requests or information can also be accessed by visiting www.andoverma.gov/311. Medical related calls should be directed to your primary care provider.

Please continue to check www.andoverma.gov/coronavirus


Update: March 18, 2020 4:00 PM

Town Election will be Postponed, Absentee Ballot Application Pick-Up Available at Town Offices

Today, the Essex County Superior Court approved the Town’s request to postpone the Annual Town Election (originally scheduled for March 24, 2020) due to the current Coronavirus (COVID-19) situation. The Select Board will be considering a new date for the Annual Town Election at an upcoming meeting. Once a new date is set for this election, it will be communicated on the Town’s website, as well as other platforms.

Absentee ballots that have already been submitted will still count, despite the date of the election being changed. Voters self-quarantined due to COVID-19 may continue to vote by absentee ballot now and at any point before the election is held.

To vote absentee, voters must submit an absentee ballot application. Absentee ballot applications can  be found online and submitted by email to townclerk@andoverma.gov.

Absentee ballot applications are also available at Andover Town Offices, 36 Bartlet Street, in the ground floor entrance. These applications can be obtained between the hours of 8:30 AM and 4:30 PM, Monday through Friday. Completed applications can be deposited in a secure box located next to the applications. Alternatively, voters can bring the applications home to complete and mail to the Town Clerk’s Office at 36 Bartlet Street.

After receiving completed applications, the Town Clerk’s Office will mail voters an absentee ballot. Then, voters should return their completed absentee ballots by mailing them to the Town Clerk’s Office at 36 Bartlet Street or by dropping them into the Town’s drop box located at 36 Bartlet Street.

Additional information on Absentee Voting can be found at www.andoverma.gov/absentee

Questions can be directed to the Town Clerk’s Office by email or by phone at (978) 623-8230.

absentee table

Absentee Voting Table on the Ground Floor of Town Offices 

Town Offices will be closed to the public until further notice, offices will be open by telephone and email. 

Beginning on Wednesday, March 18, 2020, Town Offices and administrative offices at 5 Campanelli Drive will be closed to the public. The offices will be staffed and services will be provided to the public by telephone, email, and by appointment if necessary.

Residents can pay bills online at any time at www.andoverma.gov/billpay. Bill payments or other town business can be dropped off in the drop box in the half circle driveway in front of Town Offices at 36 Bartlet Street.

Below is a list of departments and how to reach them:

Department

Phone Number

Assessor’s Office

(978) 623-8930

Building, Health, Planning and Conservation

(978) 623-8600

Business resources

(978) 623-8262

Elder Services

(978) 623-8320

General questions or information

311

(978) 623-8311

Recreation

(978) 623-8340

Town Clerk’s Office and Elections

(978) 623-8230

Town Manager’s Office

(978) 623-8210

Treasurer/Collector – tax payments, water bill payments

(978) 623-8940

Public Works

(978) 623-8700

Veteran Services

(978) 623-8900


Andover Restaurants Open for Take Out or Delivery During 

The Town has compiled a list of Andover restaurants that are offering take out and/or delivery during the temporary order suspending on premises consumption or dining.

Visit www.andoverma.gov/takeout for the list of restaurants.

The Town has designated special parking spots in Downtown for curbside pickup. See the map below for the designated parking locations.

Restaurant Take Out Spots

311 Call Center Open from 7:00 AM to 7:00 PM

The town’s 311 Call Center will remain open and active. While in Andover, residents or businesses can dial 311 from landlines or cell phones in Andover. These services can also be accessed by calling (978) 623-8311 from anywhere. Requests or information can also be accessed by visiting www.andoverma.gov/311. Medical related calls should be directed to your primary care provider.

Please continue to check www.andoverma.gov/coronavirus


Update: March 17, 2020 4:30 PM

Town Offices will be closed to the public until further notice, offices will be open by telephone and email. 

Beginning on Wednesday, March 18, 2020, Town Offices and administrative offices at 5 Campanelli Drive will be closed to the public. The offices will be staffed and services will be provided to the public by telephone, email, and by appointment if necessary.

Residents can pay bills online at any time at www.andoverma.gov/billpay. Bill payments or other town business can be dropped off in the drop box in the half circle driveway in front of Town Offices at 36 Bartlet Street.

Absentee voting applications may be found here. Voters can submit the absentee ballot application to the Town Clerk’s Office by mail or by email at TownClerk@andoverma.us. Questions can be directed to the Town Clerk’s Office by email or by phone at (978) 623-8230. Additional information about absentee ballot application pickup will be provided in an update on Wednesday, March 18th.

Below is a list of departments and how to reach them:

Department

Phone Number

Assessor’s Office

(978) 623-8930

Building, Health, Planning and Conservation

(978) 623-8600

Business resources

(978) 623-8262

Elder Services

(978) 623-8320

General questions or information


311

(978) 623-8311

Recreation

(978) 623-8340

Town Clerk’s Office and Elections

(978) 623-8230

Town Manager’s Office

(978) 623-8210

Treasurer/Collector – tax payments, water bill payments

(978) 623-8940

Public Works

(978) 623-8700

Veteran Services

(978) 623-8900


Andover Restaurants Open for Take Out or Delivery During 

The Town has compiled a list of Andover restaurants that are offering take out and/or delivery during the temporary order suspending on premises consumption or dining. The Town will be also be designating special parking spots in Downtown for curbside pickup.

Visit www.andoverma.gov/takeout for the list of restaurants.

Select Board Seeks Authorization to Postpone Election

On Monday, March 16th, the Select Board held an emergency meeting to discuss the timing of the Annual Town Election given the impacts coronavirus (COVID-19) and the Governor’s executive orders related to the assembly of 25 or more persons.

The Select Board voted to authorize the Town Manager to take the necessary steps needed to delay the date of the election. Approval of the postponement will require either a clarification of the Governor’s order related to gatherings of 25 or more persons, a special act of the legislature, the passage of legislation pertaining to election authority, or a court order. The Town will pursue all avenues. Until such approval, the date of the Annual Town Election remains March 24, 2020.

The Town will communicate the status of the election and the measures taken to postpone in regular communications.

Regardless of the timing of the election, voters may submit applications for absentee ballots. Absentee voting applications may be found here. Voters can submit the absentee ballot application to the Town Clerk’s Office by mail or by email at TownClerk@andoverma.us. Questions can be directed to the Town Clerk’s Office by email or by phone at (978) 623-8230.

311 Call Center Open from 7:00 AM to 7:00 PM

The town’s 311 Call Center will remain open and active. While in Andover, residents or businesses can dial 311 from landlines or cell phones in Andover. These services can also be accessed by calling (978) 623-8311 from anywhere. Requests or information can also be accessed by visiting www.andoverma.gov/311. Medical related calls should be directed to your primary care provider.

Please continue to check www.andoverma.gov/coronavirus


Update: March 16, 2020, 6:10 PM

Select Board Seeks Authorization to Postpone Election

On Monday, March 16th, the Select Board held an emergency meeting to discuss the timing of the Annual Town Election given the impacts coronavirus (COVID-19) and the Governor’s executive orders related to the assembly of 25 or more persons.

The Select Board voted to authorize the Town Manager to take the necessary steps needed to delay the date of the election. Approval of the postponement will require either a clarification of the Governor’s order related to gatherings of 25 or more persons, a special act of the legislature, the passage of legislation pertaining to election authority, or a court order. The Town will pursue all avenues. Until such approval, the date of the Annual Town Election remains March 24, 2020.

The Town will communicate the status of the election and the measures taken to postpone in regular communications.

Regardless of the timing of the election, voters may submit applications for absentee ballots. Absentee voting applications may be found here. Voters can submit the absentee ballot application to the Town Clerk’s Office by email at TownClerk@andoverma.us. Questions can be directed to the Town Clerk’s Office by email or by phone at (978) 623-8230.

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On Monday, March 16th and Tuesday, March 17th, Town Offices and administrative offices at 5 Campanelli Drive will be closed to the public. Updates about Town operations and services beyond March 17th will be forthcoming.

311 Call Center Open from 7:00 AM to 7:00 PM

During Town Office closures, the town’s 311 Call Center will remain open and active. While in Andover, residents or businesses can dial 311 from landlines or cell phones in Andover. These services can also be accessed by calling (978) 623-8311 from anywhere. Requests or information can also be accessed by visiting www.andoverma.gov/311. Medical related calls should be directed to your primary care provider.

Resident can access the online bill pay system at any time.

Please continue to check www.andoverma.gov/coronavirus

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Confirmed Presumptive Positive Case in Andover 

The Town of Andover has confirmed its first presumed positive case of COVID-19. The Health Division is in regular contact with the individual to monitor their status and condition. The resident has been following the recommended isolation protocols. The risk in the Town of Andover remains low. Due to privacy laws, no other information about the individual’s identity or location will be released.

The Town continues to recommend social distancing and avoiding large crowds. The Town recommends avoidance of public playgrounds, this equipment is not disinfected.

The Town encourages residents to be respectful of each other and their personal privacy and decisions relative to the precautions they may take in their own effort to manage their response to the virus.


The Town of Andover Coronavirus Emergency Management Team continues to meet on a regular basis to assess the potential impacts associated with COVID-19 and based on the information available is announcing the actions summarized below. The Emergency Management Team will continue to meet and is prepared to modify the Town’s plans and will continue to make decisions that will best serve the community. The Town’s preparation and response efforts are being closely coordinated in conjunction with Andover Public Schools and will include information and guidance from state and federal authorities.

The Town’s Coronavirus Emergency Management Team is composed of the Town Manager’s Office, and leadership from the Andover Health Division, Andover Police Department, Andover Fire Rescue, Department of Community Services, Memorial Hall Library, Information Technology and the Facilities Department

  • The Coronavirus Emergency Management Team has developed a website to serve as a resource to the community on updates and information on Coronavirus (COVID-19). All updates will be posted to this page. The website is http://www.andoverma.gov/coronavirus

    • The Coronavirus Emergency Management Team reminds residents that this is the best source of information related to Andover’s response and preparation

School Updates - March 13, 2020

  • Effective March 16, 2020, Andover Public Schools will be closed for two weeks. Andover Public Schools will resume normal school days beginning on March 30, 2020.
  • In order to best support students and families, box lunches will be available to students on free or reduced lunch. More information will be available about box lunches.
  • Andover Public Schools made decisions related to the cancellation, postponement, or alternative hosting of several activities. A complete listing of activities and their status can be found here. 

Any updates to school closures or cancellations will be provided on www.andoverma.gov/coronavirus

Town Updates - March 13, 2020

The following actions are effective through Sunday, March 22nd. All Town Services will be evaluated on a weekly basis and are subject to change.

Memorial Hall Library

  • Memorial Hall Library will be closed as of 5:00 PM on March 14, 2020.

Elder Services 

  • The Senior Center will be closed effective March 16, 2020. Home delivered meals, limited medical transportation, and social work services will continue. Please call (978) 623-8320 between the hours of 8:00 AM to 4:00 PM if you or a loved one needs these services.

Recreation

  • All Andover Recreation programs will be cancelled effective March 16, 2020.

Youth Services

  • All Youth Services programs and the Cormier Youth Center will be closed effective March 16, 2020.

Town Offices

  • Town Offices will remain open. The Town encourages residents to use the town’s online bill pay system to conduct business. You may also make service requests and requests for information through the Town’s online customer service tool, Andover Central.

311 Call Center 

  • The Town will be activating its 311 call center for extended services beginning on Monday, March 16, 2020. Residents may call with non-emergency questions or information requests from the hours of 7:00 AM to 7:00 PM, Monday through Friday. Medical questions should be directed to your primary care provider.

Public Meetings 

  • On March 12, 2020 the Governor issued an executive order related to public meetings and temporary changes to the Open Meeting Law. Please continue to visit www.andoverma.gov/coronavirus for information on how public meetings in Andover may change as a result of this executive order.

Annual Town Election

  • The Annual Town Election will be held on Tuesday, March 24, 2020 from 7:00 AM to 8:00 PM. Click here to read about steps being taken by the Town Clerk’s Office to ensure the safety of our voters and election officers.




Update: March 15, 2020, 8:40 PM

On Monday, March 16th and Tuesday, March 17th, Town Offices and administrative offices at 5 Campanelli Drive will be closed to the public. Updates about Town operations and services beyond March 17th will be forthcoming.

311 Call Center Open from 7:00 AM to 7:00 PM

During Town Office closures, the town’s 311 Call Center will remain open and active. While in Andover, residents or businesses can dial 311 from landlines or cell phones in Andover. These services can also be accessed by calling (978) 623-8311 from anywhere. Requests or information can also be accessed by visiting www.andoverma.gov/311. Medical related calls should be directed to your primary care provider.

Resident can access the online bill pay system at any time.

Please continue to check www.andoverma.gov/coronavirus

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Confirmed Presumptive Positive Case in Andover 

The Town of Andover has confirmed its first presumed positive case of COVID-19. The Health Division is in regular contact with the individual to monitor their status and condition. The resident has been following the recommended isolation protocols. The risk in the Town of Andover remains low. Due to privacy laws, no other information about the individual’s identity or location will be released.

The Town continues to recommend social distancing and avoiding large crowds. The Town recommends avoidance of public playgrounds, this equipment is not disinfected.

The Town encourages residents to be respectful of each other and their personal privacy and decisions relative to the precautions they may take in their own effort to manage their response to the virus.


The Town of Andover Coronavirus Emergency Management Team continues to meet on a regular basis to assess the potential impacts associated with COVID-19 and based on the information available is announcing the actions summarized below. The Emergency Management Team will continue to meet and is prepared to modify the Town’s plans and will continue to make decisions that will best serve the community. The Town’s preparation and response efforts are being closely coordinated in conjunction with Andover Public Schools and will include information and guidance from state and federal authorities.

The Town’s Coronavirus Emergency Management Team is composed of the Town Manager’s Office, and leadership from the Andover Health Division, Andover Police Department, Andover Fire Rescue, Department of Community Services, Memorial Hall Library, Information Technology and the Facilities Department

  • The Coronavirus Emergency Management Team has developed a website to serve as a resource to the community on updates and information on Coronavirus (COVID-19). All updates will be posted to this page. The website is http://www.andoverma.gov/coronavirus

    • The Coronavirus Emergency Management Team reminds residents that this is the best source of information related to Andover’s response and preparation

School Updates - March 13, 2020

  • Effective March 16, 2020, Andover Public Schools will be closed for two weeks. Andover Public Schools will resume normal school days beginning on March 30, 2020.
  • In order to best support students and families, box lunches will be available to students on free or reduced lunch. More information will be available about box lunches.
  • Andover Public Schools made decisions related to the cancellation, postponement, or alternative hosting of several activities. A complete listing of activities and their status can be found here. 

Any updates to school closures or cancellations will be provided on www.andoverma.gov/coronavirus

Town Updates - March 13, 2020

The following actions are effective through Sunday, March 22nd. All Town Services will be evaluated on a weekly basis and are subject to change.

Memorial Hall Library

  • Memorial Hall Library will be closed as of 5:00 PM on March 14, 2020.

Elder Services 

  • The Senior Center will be closed effective March 16, 2020. Home delivered meals, limited medical transportation, and social work services will continue. Please call (978) 623-8320 between the hours of 8:00 AM to 4:00 PM if you or a loved one needs these services.

Recreation

  • All Andover Recreation programs will be cancelled effective March 16, 2020.

Youth Services

  • All Youth Services programs and the Cormier Youth Center will be closed effective March 16, 2020.

Town Offices

  • Town Offices will remain open. The Town encourages residents to use the town’s online bill pay system to conduct business. You may also make service requests and requests for information through the Town’s online customer service tool, Andover Central.

311 Call Center 

  • The Town will be activating its 311 call center for extended services beginning on Monday, March 16, 2020. Residents may call with non-emergency questions or information requests from the hours of 7:00 AM to 7:00 PM, Monday through Friday. Medical questions should be directed to your primary care provider.

Public Meetings 

  • On March 12, 2020 the Governor issued an executive order related to public meetings and temporary changes to the Open Meeting Law. Please continue to visit www.andoverma.gov/coronavirus for information on how public meetings in Andover may change as a result of this executive order.

Annual Town Election

  • The Annual Town Election will be held on Tuesday, March 24, 2020 from 7:00 AM to 8:00 PM. Click here to read about steps being taken by the Town Clerk’s Office to ensure the safety of our voters and election officers.



Update: March 15, 2020, 12:30 PM


Confirmed Presumptive Positive Case in Andover 

The Town of Andover has confirmed its first presumed positive case of COVID-19. The Health Division is in regular contact with the individual to monitor their status and condition. The resident has been following the recommended isolation protocols. The risk in the Town of Andover remains low. Due to privacy laws, no other information about the individual’s identity or location will be released.

The Town continues to recommend social distancing and avoiding large crowds. The Town recommends avoidance of public playgrounds, this equipment is not disinfected.

The Town encourages residents to be respectful of each other and their personal privacy and decisions relative to the precautions they may take in their own effort to manage their response to the virus.


The Town of Andover Coronavirus Emergency Management Team continues to meet on a regular basis to assess the potential impacts associated with COVID-19 and based on the information available is announcing the actions summarized below. The Emergency Management Team will continue to meet and is prepared to modify the Town’s plans and will continue to make decisions that will best serve the community. The Town’s preparation and response efforts are being closely coordinated in conjunction with Andover Public Schools and will include information and guidance from state and federal authorities.

The Town’s Coronavirus Emergency Management Team is composed of the Town Manager’s Office, and leadership from the Andover Health Division, Andover Police Department, Andover Fire Rescue, Department of Community Services, Memorial Hall Library, Information Technology and the Facilities Department

  • The Coronavirus Emergency Management Team has developed a website to serve as a resource to the community on updates and information on Coronavirus (COVID-19). All updates will be posted to this page. The website is http://www.andoverma.gov/coronavirus.

    • The Coronavirus Emergency Management Team reminds residents that this is the best source of information related to Andover’s response and preparation

School Updates - March 13, 2020

  • Effective March 16, 2020, Andover Public Schools will be closed for two weeks. Andover Public Schools will resume normal school days beginning on March 30, 2020.
  • In order to best support students and families, box lunches will be available to students on free or reduced lunch. More information will be available about box lunches.
  • Andover Public Schools made decisions related to the cancellation, postponement, or alternative hosting of several activities. A complete listing of activities and their status can be found here. 

Any updates to school closures or cancellations will be provided on www.andoverma.gov/coronavirus

Town Updates - March 13, 2020

The following actions are effective through Sunday, March 22nd. All Town Services will be evaluated on a weekly basis and are subject to change.

Memorial Hall Library

  • Memorial Hall Library will be closed as of 5:00 PM on March 14, 2020.

Elder Services 

  • The Senior Center will be closed effective March 16, 2020. Home delivered meals, limited medical transportation, and social work services will continue. Please call (978) 623-8320 between the hours of 8:00 AM to 4:00 PM if you or a loved one needs these services.

Recreation

  • All Andover Recreation programs will be cancelled effective March 16, 2020.

Youth Services

  • All Youth Services programs and the Cormier Youth Center will be closed effective March 16, 2020.

Town Offices

  • Town Offices will remain open. The Town encourages residents to use the town’s online bill pay system to conduct business. You may also make service requests and requests for information through the Town’s online customer service tool, Andover Central.

311 Call Center 

  • The Town will be activating its 311 call center for extended services beginning on Monday, March 16, 2020. Residents may call with non-emergency questions or information requests from the hours of 7:00 AM to 7:00 PM, Monday through Friday. Medical questions should be directed to your primary care provider.

Public Meetings 

  • On March 12, 2020 the Governor issued an executive order related to public meetings and temporary changes to the Open Meeting Law. Please continue to visit www.andoverma.gov/coronavirus for information on how public meetings in Andover may change as a result of this executive order.

Annual Town Election

  • The Annual Town Election will be held on Tuesday, March 24, 2020 from 7:00 AM to 8:00 PM. Click here to read about steps being taken by the Town Clerk’s Office to ensure the safety of our voters and election officers.


Update: March 13, 2020, 1:00 PM

The Town of Andover Coronavirus Emergency Management Team continues to meet on a regular basis to assess the potential impacts associated with COVID-19 and based on the information available is announcing the actions summarized below.  The Emergency Management Team will continue to meet and is prepared to modify the Town’s plans and will continue to make decisions that will best serve the community. The Town’s preparation and response efforts are being closely coordinated in conjunction with Andover Public Schools and will include information and guidance from state and federal authorities.

The Town’s Coronavirus Emergency Management Team is composed of the Town Manager’s Office, and leadership from the Andover Health Division, Andover Police Department, Andover Fire Rescue, Department of Community Services, Memorial Hall Library, Information Technology and the Facilities Department

  • The Coronavirus Emergency Management Team has developed a website to serve as a resource to the community on updates and information on Coronavirus (COVID-19). All updates will be posted to this page. The website is http://www.andoverma.gov/coronavirus.
    • The Coronavirus Emergency Management Team reminds residents that this is the best source of information related to Andover’s response and preparation

School Updates - March 13, 2020

  • Effective March 16, 2020, Andover Public Schools will be closed for two weeks. Andover Public Schools will resume normal school days beginning on March 30, 2020.
  • In order to best support students and families, box lunches will be available to students on free or reduced lunch. More information will be available about box lunches.
  • Andover Public Schools made decisions related to the cancellation, postponement, or alternative hosting of several activities. A complete listing of activities and their status can be found here. 

Any updates to school closures or cancellations will be provided on www.andoverma.gov/coronavirus

Town Updates - March 13, 2020

The following actions are effective through Sunday, March 22nd. All Town Services will be evaluated on a weekly basis and are subject to change.

Memorial Hall Library

  • Memorial Hall Library will be closed as of 5:00 PM on March 14, 2020.

Elder Services 

  • The Senior Center will be closed effective March 16, 2020. Home delivered meals, limited medical transportation, and social work services will continue. Please call (978) 623-8320 between the hours of 8:00 AM to 4:00 PM if you or a loved one needs these services.

Recreation

  • All Andover Recreation programs will be cancelled effective March 16, 2020.

Youth Services

  • All Youth Services programs and the Cormier Youth Center will be closed effective March 16, 2020. 

Town Offices

  • Town Offices will remain open. The Town encourages residents to use the town’s online bill pay system to conduct business. You may also make service requests and requests for information through the Town’s online customer service tool, Andover Central.

311 Call Center 

  • The Town will be activating its 311 call center for extended services beginning on Monday, March 16, 2020. Residents may call with non-emergency questions or information requests from the hours of 7:00 AM to 7:00 PM, Monday through Friday. Medical questions should be directed to your primary care provider.

Public Meetings 

  • On March 12, 2020 the Governor issued an executive order related to public meetings and temporary changes to the Open Meeting Law. Please continue to visit www.andoverma.gov/coronavirus for information on how public meetings in Andover may change as a result of this executive order.

Annual Town Election

  • The Annual Town Election will be held on Tuesday, March 24, 2020 from 7:00 AM to 8:00 PM. Click here to read about steps being taken by the Town Clerk’s Office to ensure the safety of our voters and election officers.


Update: March 12, 2020, 5:30 PM

The Town of Andover and the Andover Public Schools wish to provide a community update on information related to Coronavirus (COVID-19).

Effective today, March 12, 2020, all programming at Memorial Hall Library is cancelled indefinitely. The library will remain open for normal services. All municipal services will continue until further notice and there are no changes to the public meeting schedule. The Community Choice Aggregation presentation scheduled for this evening at 7:00 PM in the Public Safety Center has been postponed.

Today, Andover Public Schools made decisions related to the cancellation, postponement, or alternative hosting of several activities. A complete listing of activities and their status can be found here

The Town’s Emergency Management Team continues to assess the potential impacts associated with COVID-19 and is prepared to make decisions that will best serve the community. The Town’s preparation and response efforts are being closely coordinated in conjunction with Andover Public Schools and will include information and guidance from state and federal authorities.

In an effort to keep the Andover community well informed, there will be regular briefings communicated through all of the town’s communication channels including: Town and School websites, Andover Newsflash, the Andover Public Schools Community Email list and social media. The daily briefing will be distributed whether or not there is new information to share.

The town has developed a website related to Coronavirus (COVID-19) and can be accessed at www.andoverma.gov/coronavirus.

Residents are encouraged to sign up for the Andover News email newsflash. A link to sign up can be found on the town’s Coronavirus website.

The risk of COVID-19 to the general public in Massachusetts remains low, according to the Massachusetts Department of Public Health. Currently, there is only one presumptive case in Essex County. The Town continues to receive inquiries about whether group activities should be cancelled. The situation is fluid and subject to change several times per day. The Town will make recommendations concerning group activities based on the totality of information available at any point in time and will continue to have a measured response.

The Andover Emergency Management Team will continue to meet regularly to monitor the situation and coordinate and deploy resources as needed. Public facilities will continue to be sanitized daily.

The Andover Health Division wishes to provide residents with recommended actions from the CDC to take to protect themselves and others from the illness:

  • Wash hands frequently, with soap and water, for a minimum of 20 seconds.
  • Use alcohol-based hand sanitizing gels and liquids if soap and water are not readily available.
  • Do not touch your eyes, nose and mouth with unwashed hands.
  • Try to avoid close contact with anyone who is sick.
  • When sick yourself, stay home to protect others.
  • Always cover your cough or sneeze with a tissue, and then throw the tissue in the trash.
  • Clean and disinfect areas and objects that are touched frequently, such as desks, phones, door handles, etc.


Public health officials are continuing to learn more information about this latest strain of coronavirus, and for the most up-to-date information, visit the DPH’s website here or the CDC’s website here.

Update: March 11, 2020, 5:00 PM


The Town of Andover and the Andover Public Schools wish to provide a community update on information related to coronavirus (COVID-19).

The Town’s Emergency Management Team continues to assess the potential impacts associated with COVID-19 and is prepared to make decisions that will best serve the community. The Town’s preparation and response efforts are being closely coordinated in conjunction with Andover Public Schools and will include information and guidance from state and federal authorities.

In an effort to keep the Andover community well informed, there will be regular briefings communicated through all of the town’s communication channels including: Town and School websites, Andover Newsflash, the Andover Public Schools Community Email list and social media. The daily briefing will be distributed whether or not there is new information to share.

The town has developed a website related to Coronavirus (COVID-19) and can be accessed at www.andoverma.gov/coronavirus.

The risk of COVID-19 to the general public in Massachusetts remains low, according to the Massachusetts Department of Public Health. Currently, there is only one presumptive case in Essex County. The Town continues to receive inquiries about whether group activities should be cancelled. The situation is fluid and subject to change several times per day. The Town will make recommendations concerning group activities based on the totality of information available at any point in time and will continue to have a measured response.

The Andover Emergency Management Team will continue to meet regularly to monitor the situation and coordinate and deploy resources as needed. Public facilities will continue to be sanitized daily.

The Andover Health Division wishes to provide residents with recommended actions from the CDC to take to protect themselves and others from the illness:

  • Wash hands frequently, with soap and water, for a minimum of 20 seconds.
  • Use alcohol-based hand sanitizing gels and liquids if soap and water are not readily available.
  • Do not touch your eyes, nose and mouth with unwashed hands.
  • Try to avoid close contact with anyone who is sick.
  • When sick yourself, stay home to protect others.
  • Always cover your cough or sneeze with a tissue, and then throw the tissue in the trash.
  • Clean and disinfect areas and objects that are touched frequently, such as desks, phones, door handles, etc.


Public health officials are continuing to learn more information about this latest strain of coronavirus, and for the most up-to-date information, visit the DPH’s website here or the CDC’s website here.

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