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1. What is a District Metering Area (DMA)?

It is defined as the area serviced by a particular set of storage tanks within town. The Water Department sometimes calls these “pressure” or "distribution" zones. The DMA’s take into account how water is distributed within town based on land elevation, system pressure, and water main capacities.

2. Why is my neighbor in a different DMA than me?

There are a few neighborhoods in Town where houses are serviced by a different water main generating from a different distribution zone. This is typically where the two border one another. A plan that shows the DMA’s is available on the Town’s website. DistrictMetering@andoverma.us

3. Will the new DMA Read/Bill Structure increase my water bill?

No, water bills are based on actual water use. The only change you will see is the timing of when you receive your water bill.

4. Why are you implementing this change?

The new billing sections are based on the three water supply areas of town. The change is a more efficient way to read water meters and bill for water usage.

5. When will I receive my water bill?

You will be billed on a quarterly basis. You can check the Town’s website for your location and your new meter read/billing cycle. You can also call (978) 623-8889 or send an email to DistrictMetering@andoverma.us with any questions.

6. Are water and sewer rates changing?

No, the tiered water rates approved by The Board of Selectmen on July 1, 2016 are not changing. The tiered rates will be “adjusted” to accommodate a quarterly billing cycle that has replaced the previous semi-annual billing cycle.

7. Will the Meter Reader have to come into my house?

No. As long as you have a remote meter, the only time someone will have to enter your house is for maintenance to the meter or equipment. This is a fairly uncommon occurrence. If your water meter has a wire attached to a gray-colored box in your home, it is a remote meter. The majority of water meters in town are “remote meters.”

8. How do I get a “Remote Meter”?

Please contact the Department of Municipal Services, Water Division at (978) 623-8860 to schedule an appointment.