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1. How do I appeal my assessment?
2. What if my appeal is denied?
3. Am I eligible for property tax relief of some sort?

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1. What are the zoning setbacks for a pool (above ground pool, shed, etc.)? Do I need a fence around the pool?
2. Do I need a permit for a fence? What requirements apply?
3. What is a plot plan? Where can I get a plot plan? Where is the Registry of Deeds?
4. If my property is listed in the Ballardvale Historic District or on the Mass Historic Register, how does that affect my Building Permit application?
5. Can you tell me if this lot is "buildable"? What is a “hundred-percent-upland” rule?
6. Can I do my own electrical work as the homeowner?
7. Do I need to get a permit for small jobs?
8. Do I need an electrical permit for an above-ground pool?
9. Why can’t I do plumbing and gas fitting work as the homeowner?
10. Why do I need permits?

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1. How can I become notified of when a IFB or RFP is posted?
2. When can I pick up a bid/solicitation?
3. How can I view current open bids?
4. I have been involved in an accident that occurred on Town land or on/in Town property? How do I report this and file a claim to seek reimbursement for my loss?
5. How do I obtain a Vendor List for a particular bid?

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1. What is CodeRED?
2. How will I benefit from this service?
3. What do I have to do to receive this benefit?
4. How does it work?
5. What should I do if I receive a CodeRED message?
6. What should I do if I don’t receive a message?
7. Will the system work with cellular phones?
8. What is CodeRED used for?
9. How do I register?
10. What if I do not want to be on the CodeRED call list?
11. What if I have already signed up to receive notifications through Reverse 911?

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1. How do I get in touch with the Conservation Commission to make my concerns known or ask questions?
2. Why didn't the Conservation Commission respond to my email or letter?
3. Where is the Conservation Division located and what are your hours?
4. What is the difference between a wetland and conservation land?
5. When does the Conservation Commission meet and what are the filing deadlines?
6. When are the Conservation Meetings held?
7. If I am requesting to do work in the 100-Foot Buffer Zone, how do I obtain a permit from Conservation?
8. What type of form is used to apply for a conservation permit?
9. I am looking at a house for sale. Can you tell me if there are any wetlands?
10. How can I obtain copies of DEP regulations and/or the Local Wetland By-Law?
11. Is the permit issued by the Conservation Commission the same as a building permit?

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1. What is a District Metering Area (DMA)?
2. Why is my neighbor in a different DMA than me?
3. Will the new DMA Read/Bill Structure increase my water bill?
4. Why are you implementing this change?
5. When will I receive my water bill?
6. Are water and sewer rates changing?
7. Will the Meter Reader have to come into my house?
8. How do I get a “Remote Meter”?

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1. What is Andover Dollars for Scholars?
2. What are the criteria?
3. What is the benefit of Dollars for Scholarship?
4. What is the source of money for Dollars for Scholars scholarships?
5. Who directs Andover Dollars for Scholars?
6. Who selects award recipients?
7. How do I apply?
8. How do I donate to the Andover Dollars for Scholars Fund?

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1. Where can I get a list of programs and classes that you offer?
2. How do I find out about services to help an elderly family member? Can I obtain information even if they are not an Andover resident?
3. Do you provide transportation for seniors?
4. Do you serve Meals on Wheels or lunches? How can I participate?
5. I would like to volunteer. What can I do?

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1. Why online registration?
2. What if I don’t have a computer?
3. What if a class is full?

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1. What is the entire scope of the conversion program?
2. How much energy and utility budget savings will the Town get from the conversion?
3. What is an LED?
4. What type of streetlight fixtures did the LEDs replace?
5. What does color temperature mean?
6. Will new LED streetlight fixtures produce unwanted spill light?
7. Why aren’t the lights on North Main Street and a few others in converted?
8. Does the Town use LEDs for any other fixtures?
9. How did the Town determine streetlight wattages?
10. Did the Town consider a wireless control system that would allow dimming of the streetlights?

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1. Can you provide a brief description of how solar credits work?
2. The total energy savings dollar amount?
3. How many departments were able to report savings and which ones?
4. We have two (?) electricity zones?
5. Which zone gets the solar credits?
6. Will streetlights and other non-buildings get any solar credits?
7. How many buildings in the zone with the solar credits?
8. How were the savings allocated? That is, for the electricity users within a zone, were the savings distributed proportionately to the electricity bill?

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1. Why does a fire engine come when I call for an ambulance?
2. When is open air burning season?
3. How do I report a leaking or broken fire hydrant?
4. Why are fire engines used to block lanes on the highway when there is an emergency?
5. How do I request a copy of a car fire, fire or ambulance report?
6. Will I be charged for false alarms?
7. What is the difference between Advanced Life Support (ALS) and Basic Life Support (BLS)?
8. Can I schedule a visit to the fire station or schedule fire personnel to visit us?
9. Does Andover Fire Rescue inspect child car safety seats?
10. Can I perform Community Service at the fire station or through the fire department?
11. Can the fire department fill private swimming pools/dunk tanks with water?
12. Can the fire department come out and change the batteries in my smoke/carbon monoxide detector(s)?
13. What does it mean when my smoke or carbon monoxide alarm chirps once every few minutes?
14. Can the fire department unlock my car if I leave my keys inside?
15. What can I do with an old fire extinguisher?
16. Is it safe to throw an Ionization Smoke Alarm in household trash?
17. What can I do with an old propane cylinder?

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1. I am thinking about opening a restaurant. How do I go about it?
2. I want to start catering out of my home. How do I go about becoming licensed?
3. I want to open a home based business that involves food sales. What do I need to be concerned about?
4. Do I need a permit to prepare and/or sell food products at a non-profit fundraising event?
5. Our non-profit would like to host a chili cook-off. How do we go about it?
6. What are the requirements if I want to set up a mobile food cart?

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1. How do I get a copy of where my septic system is located on my property?
2. I need a Title 5 Inspector. How do I find one?
3. How long is my Title 5 Inspection good for?
4. My septic system failed the Title 5 Inspection. What do I do now?

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1. How do I connect to the municipal sewer system?
2. Do I need an engineer to design my sewer connection?
3. How can I obtain the sewer regulations and related specifications?

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1. Who can I call about smoking in my workplace?
2. I am concerned that youth may be purchasing tobacco at a store. Who can I call?

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1. How do I dispose of unwanted needles or syringes?
2. How do I dispose of old medications?
3. How do I dispose of household batteries?
4. I have an old mercury thermometer to dispose of. How can I do that?
5. My trash wasn’t picked up this week. Why?
6. How do I get rid of special wastes not addressed here?

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1. What is the Planning Board?
2. Why did I receive a notice in the mail from the Planning Board?
3. How can I find out more about a proposed project that is before the Planning Board?
4. How often does the Planning Board meet, and what should I expect at the public hearing?
5. How do I get in touch with the Planning Board to make my concerns known if I cannot attend the Planning Board meeting?
6. Why didn't the Planning Board respond to my email or letter?
7. What happens after a public hearing is closed?
8. Will I be notified of the decision of the Planning Board?

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1. Where can I park downtown?
2. What do I do if I think someone should not be driving?
3. What should I do if my credit card gets stolen?
4. What are the penalties for someone with a Junior Operators License (JOL)?

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1. When and how is curbside pickup handled?
2. What is the contact information for recycling information?
3. What happens if there is inclement weather?
4. How do I recycle computers and televisions?
5. Does the town offer curbside leaf collection?
6. Where do I find information about the compost site?
7. How do I dispose of Hazardous Waste?
8. Can I recycle appliances?
9. How many bulky items can I recycle?
10. Where can I get a recycling bin?
11. Does the Town of Andover provide large wheeled recycling toters for free?

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1. Why is my street always plowed last and what are the Town's priorities?
2. Why is it that I see snowplows and sander trucks going past my house that are not plowing or sanding?
3. Why does the snowplow driver fill up my driveway?
4. How is the plowing of sidewalks prioritized?
5. Who is responsible for clearing sidewalks in the downtown business district?
6. Does the Town supply residents with the sand/salt mix that is used on roads?

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1. How to place an article on the Annual Town Meeting Warrant?
2. How to place an article on a Special Town Meeting Warrant?
3. How to attend Town Meeting?
4. How to move a Warrant article at Town Meeting?
5. How to be recognized to speak at Town Meeting?
6. How to Make a Motion & Amend an Article?

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1. When will trash be picked up?
2. How do I make a complaint?
3. Where do I find information about household hazardous waste collection?
4. How do I dispose of Mercury?
5. When is leaf collection?
6. Can I drop off leaves or brush anywhere in Town?

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1. How long does the process take?
2. Do I need a certified plot plan?
3. When does the appeal period start/finish?
4. Can I file for a building permit before the appeal period expires?
5. If I need relief from other Town Boards, can I file simultaneously with my zoning application?
6. What are the setbacks for my zoning district?
7. Are fences subject to setback requirements?
8. What are the allowed uses in the (insert district) zoning district?
9. Is this a buildable lot?
10. How long is a variance/special permit valid?
11. How do I make my concerns known if I cannot attend the Zoning Board meeting?
12. Why didn't the Zoning Board respond to my email or letter?