Frequently Asked Questions

It is defined as the area serviced by a particular set of storage tanks within town. The Water Department sometimes calls these “pressure” or "distribution" zones. The DMA’s take into account how water is distributed within town based on land elevation, system pressure, and water main capacities.

No, water bills are based on actual water use. The only change you will see is the timing of when you receive your water bill.

The new billing sections are based on the three water supply areas of town. The change is a more efficient way to read water meters and bill for water usage.

You will be billed on a quarterly basis. You can check the Town’s website for your location and your new meter read/billing cycle. You can also call (978) 623-8889 or send an email to DistrictMetering@andoverma.us with any questions.

No, the tiered water rates approved by The Board of Selectmen on July 1, 2016 are not changing. The tiered rates will be “adjusted” to accommodate a quarterly billing cycle that has replaced the previous semi-annual billing cycle.

No. As long as you have a remote meter, the only time someone will have to enter your house is for maintenance to the meter or equipment. This is a fairly uncommon occurrence. If your water meter has a wire attached to a gray-colored box in your home, it is a remote meter. The majority of water meters in town are “remote meters.”

Please contact the Department of Municipal Services, Water Division at (978) 623-8860 to schedule an appointment.