Storm Information Center

Power Outages

In the event of a power outage, please call the National Grid outage line at 1-800-465-1212. If you have life-sustaining equipment, such as oxygen, and have lost power please call 1-800-322-3223. You can also report or view the status outage on National Grid’s Power Outage Map. National Grid updates information on this site every 15 minutes. You can download the National Grid App for IOS or Android for easy access on your mobile device. For downed electrical wires please call the Andover Police Department at 978-623-3500 and press 0 for Dispatch.

For Cable/Satellite outages, please contact your provider directly.

Downed Power Line Safety

Always use extreme caution near downed power lines and wires. For your own safety, assume that they are live and carrying electricity.

Downed power lines and wires caused by a storm or motor vehicle accident creates danger for anyone who approaches. Keep everyone away and report it to us at 1-800-465-1212 or 9-1-1 immediately. If you see a downed power line:

 Always assume power lines are live.

For more information on Power Line Safety, visit National Grid.

Safety should be your first priority when you see a downed wire. Call 9-1-1 or National Grid at 1-800-465-1212 to report it immediately and keep yourself and others away from the scene

Generator Use

All generators, including portable generators,  must be installed by a licensed electrician. A permit must be pulled and the work must be inspected. The generator must be kept a minimum of 10 feet from any structure - and the exhaust must be faced away from the property. Ensure there are working carbon monoxide detectors installed on every habitable level. Never run your generator inside your basement or garage.  

Snow/Ice

For Snow and Ice related questions please contact the Highway Division at 978-623-8800.

Clearing Hydrants

If you are able, please consider clearing hydrants that are near your home. Clear at least three feet in all directions around the hydrant with a path from the road to the hydrant. 

Downed Trees

For downed trees, please contact the Forestry Division at 978-623-8780. For downed trees with wire entanglement, please call the Andover Police Department at 978-623-3500 and press 0 for Dispatch.

Stormwater and Debris

Be sure to keep an eye on areas of your property that are prone to flooding, and make sure storm drains are cleared of debris to make way for additional water flow. Please secure outdoor belongings that could be shifted by strong winds including your trash and recycling containers. Republic Services will make every effort to place your containers back close to your property but strong winds may push these containers back off your property.

Snow and Ice Maintenance Information

Click here for frequently asked questions about the town's snow removal and storm treatment process

Clearing Hydrants

If you are able, please consider clearing hydrants that are near your home. Clear at least three feet in all directions around the hydrant with a path from the road to the hydrant. 

Vent and Exhaust Clearing

Winds can cause snow to drift in ways that may cover your home heating or drying vents. Be sure to monitor these vents and ensure they are clear and not blocked by snow. 

311 Information Line

During plowable snow events, the 311 information line will be activated for the duration of the town's response to the storm. You may dial 311 within the geographical boundaries of Andover or (978) 623-8311 from anywhere.